Terms and Conditions
Wells Family Dental Group
Effective Date: November 3, 2026
Last Updated: November 3, 2026
These Terms and Conditions (“Terms”) apply to your use of the Wells Family Dental Group website at wellsfamilydental.com (the “Website”) and to the text message program described below. In these Terms, “Wells Family Dental Group,” “we,” “us,” and “our” refer to Wells Family Dental Group and its affiliated professional entities that operate our dental offices: L. Brett Wells DDS II, PLLC; L. Brett Wells DDS IV, PLLC; L. Brett Wells, DDS, V, PLLC; L. Brett Wells DDS VI, PLLC; L. Brett Wells DDS VII, PLLC; L. Brett Wells DDS VIII, PLLC; and L. Brett Wells DDS X, PLLC. “You” and “your” refer to anyone who visits the Website or enrolls in our text messages.
Please read these Terms carefully. By using the Website or opting in to text messages, you agree to these Terms. If you do not agree, please do not use the Website or our text message program.
Contents
Part 1: SMS Terms and Conditions
Program Name
Wells Family Dental Group SMS Alerts
Program Description
By opting in, you agree to receive text messages from Wells Family Dental Group about our operations and your relationship with us. These may include:
- Appointment confirmations, reminders, and scheduling updates
- Requests to complete forms before your visit
- Billing, payment, and insurance notices
- Recall reminders for cleanings and check-ups
- Office updates, such as closures, hours changes, or weather delays
- Follow-up messages and requests for feedback after a visit
- Promotional offers and practice news, if you have agreed to receive them
Messages are sent to the mobile number you provide when you opt in.
How to Opt In
You may opt in by giving your mobile number and agreeing to receive text messages when you book an appointment online, complete patient forms, fill out a form on our Website, or speak with our team in person or by phone. You may also opt in by texting a keyword we publish to our number.
Consent to receive text messages is not a condition of receiving dental care or buying any goods or services from us.
You must be the account holder of the mobile number, or have the account holder’s permission, to opt in. If you are under 18, a parent or legal guardian must consent for you.
Message Frequency
Message frequency varies. You may receive up to 20 messages per week, or as needed based on your appointments and interactions with us.
Recurring messages disclosure: By opting in, you acknowledge that you may receive recurring automated text messages from Wells Family Dental Group.
Message and Data Rates
Message and data rates may apply. Check with your mobile carrier for details on applicable rates. Wells Family Dental Group does not charge for text messages.
How to Opt Out
To stop receiving messages at any time, reply STOP to any message we send you. You may also reply END, CANCEL, UNSUBSCRIBE, or QUIT.
After texting STOP, you will receive a single confirmation message that you have been unsubscribed and will no longer receive SMS messages from Wells Family Dental Group. You may also ask any of our offices to remove your number.
Opting out of text messages does not affect your care. We may still contact you by phone, email, or mail about your appointments and account.
To opt back in, reply START to our number or ask our team to re-enroll you.
Help
For help, reply HELP to any message or contact us at:
Email: [email protected]
Phone: (919) 890-0653
Changing or Cancelling Your Mobile Number
If you change or cancel your mobile number, please reply STOP from that number or let our team know so we do not send messages to whoever receives the number next.
Health Information and Text Messages
Text messaging is not a fully secure form of communication. We keep the health information in our messages to a minimum, such as an appointment date, time, and office. By opting in, you accept that messages will be sent to your mobile number and could be seen by anyone with access to your phone.
Please do not text us detailed health information, Social Security numbers, or payment card numbers. Call your office instead.
Do not use text messages for dental or medical emergencies. Texts may not be read right away. If you have a dental emergency, call your office. If you have a life-threatening emergency, call 911.
Customer Support
If you have questions or need assistance, please contact us:
Email: [email protected]
Phone: (919) 890-0653
Hours: Office hours vary by location. See our Locations page for each office’s hours.
Privacy
Your privacy is important to us. Please review our Privacy Policy and Notice of Privacy Practices for details on how we collect, use, disclose, and protect your information, including your protected health information. The Notice is posted on our websites, wellsfamilydental.com and lorendentistry.com, and copies are available at any of our offices or by mail on request.
If you have questions about your privacy, please contact our Privacy Officer at (919) 890-0653.
Mobile information and opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver our text messages.
Carrier Liability Disclaimer
Carriers are not liable for any delayed or undelivered messages. Message delivery depends on your carrier and device, and we cannot guarantee that every message will be delivered.
Part 2: General Website Terms of Use
Acceptance of Terms
By accessing or using the website and services of Wells Family Dental Group (wellsfamilydental.com), you agree to be bound by these Terms of Use. If you do not agree, please do not use our services.
No Dental or Medical Advice
The content on this Website, including articles, blog posts, service descriptions, and frequently asked questions, is for general information only. It is not dental or medical advice and is not a substitute for an examination, diagnosis, or treatment by a licensed dentist or physician. Always ask your dentist or another qualified provider about any questions you have regarding your oral health.
Using this Website, submitting a form, or sending us a message does not create a dentist-patient relationship. That relationship begins only when you are seen by one of our providers.
Emergencies
Do not use the Website, online forms, or email to request emergency care. If you have a dental emergency, call your office. If you have a medical emergency, call 911 or go to the nearest emergency room.
Appointments and Online Scheduling
Appointment requests made through the Website are not confirmed until you receive a confirmation from us. Online scheduling is provided through a third-party booking service. We may contact you to confirm, reschedule, or gather more information before your visit.
Please give us notice if you need to cancel or reschedule. Your office may have its own cancellation and missed-appointment policy, which our team will explain.
Prices, Insurance, and Membership Plans
Any prices, special offers, insurance information, or membership plan details on the Website are provided as a general guide and may change without notice. Your actual costs depend on your treatment plan and insurance coverage. Insurance participation can change, so please confirm your coverage with your office and your insurance company before your visit.
Offers may have conditions and may not be combined with insurance or other offers unless stated. In-office membership plans are not insurance and are governed by their own terms, which you will receive when you enroll.
Reviews, Testimonials, and Photos
Reviews and testimonials on the Website reflect the experiences of individual people. Before-and-after photos show results for specific patients. Every patient is different, and your results may vary.
Use of Services
You agree to use our services only for lawful purposes and in accordance with these Terms.
You may not use our services in any way that could damage, disable, or impair our systems, or interfere with any other party’s use. This includes, but is not limited to:
- Trying to gain unauthorized access to the Website, its servers, or any connected systems
- Uploading viruses, malware, or other harmful code
- Using bots, scrapers, or other automated tools to collect content or data from the Website
- Submitting false information or impersonating another person
- Sending spam or unsolicited messages through our forms
Information You Submit
When you submit information through the Website, you agree that it is accurate and that you have the right to share it. Please do not use general contact forms to send detailed health information. Our team will collect what we need through secure patient forms or at your visit.
Intellectual Property
All content on this Website, including text, graphics, logos, photos, videos, and software, is the property of Wells Family Dental Group or its licensors and is protected by applicable intellectual property laws.
You may view and print pages for your own personal, non-commercial use. Any other use, including copying, reproducing, changing, or distributing Website content without our written permission, is prohibited.
Third-Party Links and Services
The Website may link to or include services run by other companies, such as online scheduling, patient forms, payment portals, membership plans, maps, review sites, and social media. We do not control these services and are not responsible for their content, policies, or practices. Your use of them is governed by their own terms and privacy policies.
Accessibility
We want our Website to be usable by everyone. If you have trouble using any part of the Website, please contact us and we will help you get the information or service you need.
Disclaimer of Warranties
Our services are provided “as is” and “as available” , unless stated otherwise, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that our services will be uninterrupted, error-free, or free of harmful components, or that the information on the Website is always complete, accurate, or current.
Limitation of Liability
To the fullest extent permitted by law, Wells Family Dental Group, its owners, dentists, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the Website or our text message program.
This section applies to your use of the Website and text messages. It does not limit any rights you have related to the dental care you receive from our providers.
Indemnification
You agree to indemnify and hold harmless Wells Family Dental Group and its owners, dentists, employees, and agents from any claims, losses, or expenses, including reasonable attorneys’ fees, arising from your misuse of the Website or your violation of these Terms.
Suspension of Access
We may suspend or end your access to the Website or our text messages at any time, without notice, if we believe you have violated these Terms or the law.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of the Website will be brought in the state or federal courts located in Wake County, North Carolina, and you consent to the jurisdiction of those courts.
Severability
If any part of these Terms is found to be invalid or unenforceable, the rest of these Terms will remain in full effect.
Entire Agreement
These Terms, together with our Privacy Policy and Notice of Privacy Practices, are the entire agreement between you and Wells Family Dental Group about your use of the Website and our text message program. Our failure to enforce any part of these Terms is not a waiver of our right to do so later.
Changes to Terms
We reserve the right to update these Terms at any time. When we do, we will change the “Last Updated” date at the top of this page.
Continued use of our services after any changes constitutes your acceptance of the new Terms.
Part 3: Contact Us
Questions regarding these Terms may be directed to:
Wells Family Dental Group
Email: [email protected]
Phone: (919) 890-0653
Website: wellsfamilydental.com
For questions about a specific appointment or account, please contact your office directly. You can find each office’s phone number and hours on our Locations page.
